Here is a list of our most frequently asked questions to help you prank to your fullest potential!
Is My Order Really Anonymous?
We do not place your personal information on anything you send in the mail. Though, if you like, you can always let them know in your personal message!
How Will I Know When My Order Is Shipped Or Arrives?
All customers will receive a shipping confirmation email. All pranks excluding the glitter bomb letter/cards will receive a USPS tracking number with their shipping confirmation email so that they can track its progress (though you CAN upgrade to expedited shipping to get tracking on letters/cards). You can also view the tracking number via Your Account if you created an account before you completed your order. If you did not create an account, not worry, you will still get confirmation and tracking emails sent to your email address.
How Long Does It Take To Ship My Prank?
Pranks can ship as quickly as 1 business day if you select EXPEDITED SHIPPING, but also can take up to 3 business days or longer if we are busy. You can choose between our 1-3 day EXPEDITED shipping or our ABSOLUTELY FREE shipping that typically ships in 3-7 business days. All of our shipping is done through USPS and usually arrives anywhere between 2-4 business days after shipping. Please keep in mind that processing times are different than time in transit and we cannot guarantee any shipment times.
How Can I Change The Shipping Address?
First, go log in and go to Your Account and view the status of your order. If it is still processing, we may be able to change it for you. To change the shipping address please send us an email via the contact form on this page with your order number.
Can I Send A Personal Message With My Prank?
You bet! We allow for personal messages to be attached to several of our pranks. That being said, notes containing hate, harassment, threats, accusations, or foul language are not tolerated.
Tracking Number Not Updating?
If your tracking number shows that it has shipped, but the information has not updated, here is what you can do:
1. If the tracking shows “Label Created, not yet in system” and it has been more than 7 days, it likely means the USPS has lost your package at some point and has not scanned it into the system. When labels are created, it means the package has left our warehouse on a USPS truck. You can submit a replacement request by contacting us below or sending an email to [email protected] with “Replacement” as the subject.
2. If the tracking information shows “In transit, arriving late” it means they are behind schedule for some reason or there is a delay. Certain events like busy holidays, labor issues, wildfires, coronavirus and other issues can cause a package to arrive later than expected. You should contact the USPS for further information:
USPS: 1 (800) 275-8777
**It is sometimes faster to contact your local USPS office for help
My Package Shows Delivered But I Didn’t Get It
If your package was marked delivered, but it doesn’t seem to have been delivered, you can contact your local USPS facility or see the USPS help topic on what to do here. Once the item leaves our hands, we no longer have control of the package and have fulfilled our end of the purchase agreement. You will have to go through the USPS to resolve the matter. The USPS master number is at the bottom, but typically it is better to call the local office in the zip code it was delivered to for expedited help.
USPS: 1 (800) 275-8777 **It is sometimes faster to contact your local USPS office for help
Email us at [email protected] for help or questions.